Founded: 1972

Full-Time Staff: 120

Quality accreditations: MRQSA, ISO9001, MRS, ESOMAR, IQCS

Sister company: acefieldwork

Holding company: Munro Global 

Quantitative: 746 face-to-face interviewers, 436 mystery shop transactors, panel of disabled mystery shop transactors. Two telephone centres with 100 CATI stations. Offices in London and Newcastle. Remote listen-in for direct client involvement. Web and e-mail based interviewing including multi-modal.

Qualitative: 138 qualitative recruiters, in-house and external panel of specialist moderators, executive depth interviewing team and team of tele-depth interviewers.

Specializations: Telecommunications, IT, Public Sector, Media, Publishing, Energy, Transport, Finance, Industrial, Social, FMCG, Leisure and Travel, Other

Sectors of experience: Customer satisfaction and benchmarking, marketing and communications, mystery shopping, auditing, employee research, social research

On-going surveys/programs: Comparisat -cross sectoral benchmarking tool for customer satisfaction 

Additional information: FDS International is a full service agency and one of the UK's Top 25 agencies. In its 34th year, and celebrating turnover growth approaching £6m, FDS was the subject of a Management Buy-In (MBI) in June 2006. The leadership of the business is now in the hands of Charlotte Cornish (MD) and Richard Hepburn (CEO). The objective of FDS International is to provide excellent market research solutions and expert service in a client-centric way.