Considerable methodological know-how, and meticulous implementation
Their work is reliable and dependable. They broadly adhere to the timings they’ve promised, or actively inform you if this isn’t possible. They have considerable methodological know-how, and meticulously implement the ‘to dos’ that have been discussed.
Uwe Hartig, Deutsche Post DHL, Market Research Service Centre
A full partner for decision making
Beyond the high commitment, professionalism and excellent service level, ISRA became our business partners and their contribution for our business is beyond the data provider, but a full partner for decision making.
Frank discussions in a down-to-earth atmosphere
What I particularly like about our annual service quality study is Vocatus’ competence and professionalism. They deliver high quality, consistently manage to extract the essential information from the data that’s been collected, and graphically illustrate the findings. Moreover, I appreciate the frank discussions we have in a down-to-earth atmosphere.
Volker Knippscheer, Manager (Dealer & Customer Management), Toyota Germany
The survey was an even greater success than we could have hoped for
We contracted Vocatus for the execution of a complex customer survey about our chemistry workflow tool - but they did much more than just that: they provided the (business) insights to ensure the results yielded by the survey would be relevant and actionable, as indeed they were. During the execution of the survey and its aftermath, Vocatus was incredibly flexible and timely in responding to our many requests. The survey was an even greater success than we could have hoped for, and we attribute that to a great extent to the expertise of the Vocatus team.
Dr. A.J. van Harten, Manager of Strategy, Elsevier Science & Technology
Content and methodology that reveals an incredibly high level of expertise
As a former market researcher and in my current function as somebody who’s responsible for eBusiness within the telecoms sector, I’ve now had the pleasure of conducting several extremely complex market research projects with Vocatus. The focus recently has increasingly been on measuring and optimising satisfaction with (online) service. In the eCommerce sector, Vocatus carried out an excellent sales channels study for our company that was based upon specific touchpoints and their characteristics. Up until now we’ve learnt a great deal from this about decision processes, especially in the different sales channels.
To my mind, Vocatus’ work is distinguished by the fact that they don’t offer standard market research, but instead provide very tailor-made approaches whose content and methodology reveal an incredibly high level of expertise; in particular, the recommendations for action are very precisely geared towards the client. In reality it’s like a consultancy service, and its effects are very long-lasting. In individual cases this has resulted in further approaches and workshops that were deployed at employee level.
Tobias Herrmann, Department Manager (eBusiness), Mobilkom Austria AG