IRIS
COMPANY INFORMATION
Always proved to be highly professional
Ukrainian Marketing Project” (UMP) is a well-known company in the field of market research and opinion polls. GORBI has been working with UMP for over 10 years on major projects and the staff has always proved to be highly professional; they always keep to the timeline and they prepare and implement survey instruments very accurately.
Competent – proactive – human
Impressions of the "Dealer Satisfaction" project: Once I’d taken up my current position in Germany, many on-the-spot visits to our dealers made me realise there was a certain dissatisfaction within the trade. In order to record this initial impression in an empirical and statistically correct fashion, we commissioned Vocatus to produce an analysis of dealers’ satisfaction. Vocatus presented us with the findings (which were to some extent not very pleasant), but also came up with some solutions. With help from Vocatus, we were already able to markedly increase our business partners’ satisfaction in the first year. Today we set the benchmark for the sector!
Impressions of the "Micro-CHP Unit Focus Group" project: This was a focus group to familiarise ourselves with people’s reasons for opting for a heat and power system of this sort. This focus group meant that we learnt lots of new things about this area of business, which is after all new for Honda. What we’ve learnt will be extremely helpful in positioning the product in the market.
All in all: Very competent, very human, and pleasant to work with. We’re very satisfied with Vocatus, and will also work with Vocatus in the future.
Rudolf Harrer, General Manager, Power Equipment Division, Honda Germany
The survey was an even greater success than we could have hoped for
We contracted Vocatus for the execution of a complex customer survey about our chemistry workflow tool - but they did much more than just that: they provided the (business) insights to ensure the results yielded by the survey would be relevant and actionable, as indeed they were. During the execution of the survey and its aftermath, Vocatus was incredibly flexible and timely in responding to our many requests. The survey was an even greater success than we could have hoped for, and we attribute that to a great extent to the expertise of the Vocatus team.
Dr. A.J. van Harten, Manager of Strategy, Elsevier Science & Technology
Intervista has been among the most knowledgeable, reliable data collection experiences I have ever encountered.
Moreover, the quality of data was very good as well, and that at a very competitive price! Not surprisingly, I have recommended this company to professional colleagues. And I will continue to make use of their services in the future as well.
Prof. Dr. Christian Laesser, Research Center for Tourism and Transport, Institute for Systemic Management and Public Governance (IMP-HSG), University of St. Gallen
http://www.intervista.chFrank discussions in a down-to-earth atmosphere
What I particularly like about our annual service quality study is Vocatus’ competence and professionalism. They deliver high quality, consistently manage to extract the essential information from the data that’s been collected, and graphically illustrate the findings. Moreover, I appreciate the frank discussions we have in a down-to-earth atmosphere.
