IRIS
COMPANY INFORMATION
A partner and advisor with whom we can openly discuss every problem or new business move.
We have been collaborating with Focus since the first years of Mad TV. Our initial need was to find out more about the environment we operated in and also how our effort was received by the target group. This evolved throughout the years to another level of relationship with Focus, to a partner and advisor with whom we can openly discuss every problem or new business move.
We found this company to be an excellent partner because of its ability to get to the heart of issues
Yves Rocher Ukraine highly appreciated the cooperation with Ukrainian Marketing Project and found this company to be an excellent partner because of its ability to get to the heart of issues, which get in way of a smooth and productive working relationship. The involvement of highly qualified employees ensures all points are correctly followed up. We also appreciated the fact, that UMP is quite client-oriented which contributes widely to the success of our projects driving to more effective marketing & advertising communications.
I previously hadn’t come across analyses that offered such clear recommendations
Many thanks for the professional and highly relevant presentation. I previously hadn’t come across analyses that offered such clear recommendations.
Gerhard Fröhlich, Sales Management, Tiroler Tageszeitung
Competent – proactive – human
Impressions of the "Dealer Satisfaction" project: Once I’d taken up my current position in Germany, many on-the-spot visits to our dealers made me realise there was a certain dissatisfaction within the trade. In order to record this initial impression in an empirical and statistically correct fashion, we commissioned Vocatus to produce an analysis of dealers’ satisfaction. Vocatus presented us with the findings (which were to some extent not very pleasant), but also came up with some solutions. With help from Vocatus, we were already able to markedly increase our business partners’ satisfaction in the first year. Today we set the benchmark for the sector!
Impressions of the "Micro-CHP Unit Focus Group" project: This was a focus group to familiarise ourselves with people’s reasons for opting for a heat and power system of this sort. This focus group meant that we learnt lots of new things about this area of business, which is after all new for Honda. What we’ve learnt will be extremely helpful in positioning the product in the market.
All in all: Very competent, very human, and pleasant to work with. We’re very satisfied with Vocatus, and will also work with Vocatus in the future.
Rudolf Harrer, General Manager, Power Equipment Division, Honda Germany
Frank discussions in a down-to-earth atmosphere
What I particularly like about our annual service quality study is Vocatus’ competence and professionalism. They deliver high quality, consistently manage to extract the essential information from the data that’s been collected, and graphically illustrate the findings. Moreover, I appreciate the frank discussions we have in a down-to-earth atmosphere.
