Great Know-How and fast delivering valuable results
The cooperation with intervista relies always on trust and great flexibility. Although with time constraints they manage to deliver…and that in a competent, reliable and fair priced way. The results are regularly extremely relevant and include valuable recommendations.
Thomas Hüter, Senior Product & Marketing Manager, Third Brand Offering, Swisscom (Switzerland) Ltd
http://www.intervista.ch
Attention to detail was exemplary
Foresight (Pvt) Ltd conducted a countrywide Customer Satisfaction Survey for HBL. This was the first time that we were working with Foresight but I have to say that it was a very good experience. The attention to detail and the way our requirements were fulfilled was exemplary. Mr. Zubair and his team were very supportive and this huge task was completed well in time
Gul Baz Khan, Senior Manager (Service Quality), HBL
Frank discussions in a down-to-earth atmosphere
What I particularly like about our annual service quality study is Vocatus’ competence and professionalism. They deliver high quality, consistently manage to extract the essential information from the data that’s been collected, and graphically illustrate the findings. Moreover, I appreciate the frank discussions we have in a down-to-earth atmosphere.
Volker Knippscheer, Manager (Dealer & Customer Management), Toyota Germany
Working in complete confidence with Focus Bari
After working in complete confidence with Focus Bari since the last century, I can only wish for an extended cooperation in the 2000s and for the personal friendship that has developed between us.
Competent – proactive – human
Impressions of the "Dealer Satisfaction" project: Once I’d taken up my current position in Germany, many on-the-spot visits to our dealers made me realise there was a certain dissatisfaction within the trade. In order to record this initial impression in an empirical and statistically correct fashion, we commissioned Vocatus to produce an analysis of dealers’ satisfaction. Vocatus presented us with the findings (which were to some extent not very pleasant), but also came up with some solutions. With help from Vocatus, we were already able to markedly increase our business partners’ satisfaction in the first year. Today we set the benchmark for the sector!
Impressions of the "Micro-CHP Unit Focus Group" project: This was a focus group to familiarise ourselves with people’s reasons for opting for a heat and power system of this sort. This focus group meant that we learnt lots of new things about this area of business, which is after all new for Honda. What we’ve learnt will be extremely helpful in positioning the product in the market.
All in all: Very competent, very human, and pleasant to work with. We’re very satisfied with Vocatus, and will also work with Vocatus in the future.
Rudolf Harrer, General Manager, Power Equipment Division, Honda Germany